Head Support Services

At Vontobel, we are committed to actively shaping our future. We create and pursue investment opportunities that get our clients ahead. As a global financial service provider with Swiss roots, we specialize in wealth management, active asset management and investment solutions that fit.

Client experiences and client proximity are the lifeblood of the future and will decide which businesses will be the champions of the future. Do you want to become a part of the ongoing transformative journey while at the same time building up your own skill set both on a technical as well as a personal level?

As Head Support Services you will be an expert professional for helping build, run and change the IT infrastructure of our worldwide locations within a high performing team.

Your opportunity

  • Technical management of the 1st & 2nd lvl IT support team - for all end users at Vontobel globally
  • Personnel management of the two team leads of 1st level & 2nd level support as well as the support center staff in the US
  • Ensuring a customer-oriented high-quality 1st & 2nd level IT support in accordance with internal guidelines and KPIs
  • Responsible for a ensuring agreed operational monitoring support (6x24hx365d) in shift operations
  • Improvement of the existing processes and tools
  • Interdisciplinary collaboration with other teams and units
  • Process owner for Incident and Request Management
  • Management support on IT Operation matters
  • Participation in projects
  • Rotation as incident manager
  • Budget responsibility for the relevant area

 

Your qualifications

  • Master's degree in IT or similar or at least 3 years practical experience
  • You have several years of experience in personal and technical management
  • You impress with your ability to identify, prioritize and implement customer needs
  • Confident appearance, skilful in reasoning and negotiation, as well as excellent organizational and coordination skills
  • High flexibility and independent way of working
  • Good ITIL, DevOps and agile methods knowledge
  • Experience in business process management is an advantage
  • Business fluency in English and German - spoken and written

 

Thank you for the time to consider Vontobel. We appreciate you taking the time to submit your application. Our Talent Acquisition team will carefully assess your application and will respond to you in a timely manner.

If you have any question you can contact us through our contact form.

 

Location

Zürich / Kalchbühlstrasse 22