Clients recommend Vontobel

Vontobel Stories 12/11/2019
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Vontobel can justifiably be pleased that the majority of our clients say they would recommend Vontobel Wealth Management to their friends and acquaintances. Their highly satisfied rating is not something we take for granted – all the more reason to be happy about their confidence in us.

Any business that wants to keep performing well – and improve – should not shy away from its customers’ opinions. For this reason, at Vontobel we regularly survey our clients to find out whether our mix of advice, products, services, and brand is achieving the desired client experience. Only when our clients are satisfied with us do we have a solid basis for a partnership-based cooperation.

That is why we are delighted that 80% of our Wealth Management clients rate their satisfaction with Vontobel's performance as "extremely satisfied" or "very satisfied". And another 17% are “satisfied”. Clients’ personal relationship manager, the quality of our service, and Vontobel’s reliability all contribute to this positive assessment. Even further proof of the confidence our clients have in us: 65% of them would recommend us to their friends and acquaintances.

Based on these results, Vontobel could sit back, extremely satisfied as well – but that wouldn’t be in line with who we are, because with the motto "Driven by the possibility. Delivering the edge.” we are promising our clients that we will do everything we can to continue to justify their trust in us.