IT On-Site Supporter (100%)

What would your role be?

• Provide technical support for hardware infrastructure and software applications in end-user environments.
• Troubleshoot and resolve technical issues while offering guidance to internal clients across national and international locations.
• Manage and resolve tickets as part of Incident and Service Request Management processes.
• Assist in preparing IT equipment according to predefined workplace requirements.
• Support the setup and maintenance of multimedia installations in meeting rooms.
• Actively participate in employee workstation relocations, primarily in Zurich.
• Contribute to hardware lifecycle and inventory management processes.
• Ensure the availability and distribution of end-user IT materials globally, including inventory management.
• Collaborate on IT projects, rollouts, and operational tasks.
• Provide multimedia support for technical event management.

What are we looking for?

• A completed apprenticeship in IT or equivalent training.
• Strong experience in IT support, ideally in the financial services industry.
• Expertise in Microsoft Windows client environments and the Microsoft Office suite - Proficiency in Windows 11 and M365.
• Knowledge of networking, IP telephony, and printing systems.
• Familiarity with multimedia systems for presentations and virtual meetings.
• Flexibility to work outside regular service hours when needed and willingness to travel for short-term support assignments at national and international offices.
• A service-oriented, analytical, and solution-focused mindset with quick adaptability.
• A motivated, honest, and reliable team player who works independently.
• Fluent in German and English; conversational French is a plus.

What do we offer?

• Deep insights into Vontobel as a financial institution and practical, state-of-the-art data analysis.
• Opportunities for professional growth within an open and innovative environment.
• A collaborative team culture where all voices are heard and valued.
• Competitive compensation and benefits tailored to your needs.
• A prime Zurich location close to the lake.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.

Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role.

Do you want to be Vontobel?