Service Hub/E-Banking Service-Line Specialist
Zürich / Genferstrasse 8Are you passionate about the financial world and is your goal to make every client satisfied? We are looking for a motivated and detail-oriented individual to join our E-Banking Support Service Line Team. In this role, you will play a vital part in delivering exceptional support for our e-banking services while assisting clients with their inquiries.
What would your role be?
- Guide clients through the e-banking enrollment process, ensuring a smooth and efficient setup.
- Address specific client questions related to e-banking functionalities, such as password resets, transaction inquiries, and account access issues.
- Investigate and resolve client issues in a timely manner and provide step-by-step solutions to clients.
- Work closely with the IT department to identify and report system bugs and technical issues affecting client experience.
- Collaborate with fellow team members to share knowledge and best practices for client support.
- Participate in team meetings and training sessions to stay updated on product changes and service improvements.
- Identify opportunities to enhance the client support experience and suggest process improvements.
- Stay informed about industry trends and emerging technologies related to e-banking.
What are we looking for?
- Completed banking apprenticeship with 2-3 years of relevant support experience, preferably in client-facing roles (e.g., e-banking support or as a traditional Front-Office Assistant).
- Outstanding interpersonal skills and a genuine passion for engaging with clients, consistently delivering on Vontobel's Client Experience Standards.
- Detail-oriented, adaptable, and proactive with a hands-on approach; a collaborative team player with a strong commitment to continuous learning and development.
- The position requires your presence at our Zurich offices, where you will collaborate closely with team members and contribute to a dynamic, hands-on work environment.
- Fluent in both German (C2) and English with excellent communication skills; proficiency in additional languages is a plus.
What do we offer?
- Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.
- Friendly, diverse team in an open-office space with dancing walls.
- All the latest technology to help you excel and advance.
- Agile environment in how we think, the way we work and our trust for each other.
- Flat hierarchy with collaboration on all levels.
- Campus feeling and collaborative spirit.
Why Vontobel?
At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.
Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role.
Do you want to be Vontobel?