Are you passionate about the financial world and is your goal to make every client satisfied? We are looking for a highly motivated Client Support Services Specialist to join our Service Hub organization. The Service Hub is where Vontobel's key support processes are delivered. The different teams provide high quality services for our clients in a highly efficient way.
The team takes ownership and constantly seeks new ways to learn, develop and improve. We are looking for a new team member who sees each client interaction as a possibility to deliver an outstanding client experience exceeding their expectations with each interaction.

What would your role be?

  • Support our clients and stakeholders in the E-banking enrolment process.
  • Assist with specific questions and issues related to Vontobel’s E-banking Services.
  • Provide Cash Desk Services, ensuring smooth business flow and processing client transactions.
  • Conduct transaction reports and controls.
  • Various operational client support tasks within the team.

What are we looking for?

  • Banking apprenticeship and 3-5 years of Banking experience preferably with direct client interactions (e.g., Experiences at Cash Desk, E-Banking Support or in a traditional Assistant role).
  • Strong interpersonal skills and enthusiasm for direct client interactions, adhering to Vontobel Client Experience Standards.
  • Detail-oriented, agile, with a hands-on mentality, team player, and strong willingness to learn.
  • Fluent in German and English and effective communication skills. Additional language skills are a plus.

What do we offer?

  • Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.
  • Friendly, diverse team in an open-office space with dancing walls.
  • All the latest technology to help you excel and advance.
  • Agile environment in how we think, the way we work and our trust for each other.
  • Flat hierarchy with collaboration on all levels.
  • Campus feeling and collaborative spirit.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in over 25 locations globally and headquartered in Zurich.

We are both majority family-owned and publicly listed. Our capacity for long-term focus on topics such as sustainability is underpinned by the security of the family’s 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds. Do you want to be Vontobel?