1st Level Front Support Specialist
Zürich / Genferstrasse 8Our team takes ownership, embraces challenges, and constantly seeks new ways to learn, develop, and improve. We are looking for a new team member who views every interaction as an opportunity to provide efficient, high-quality support and contribute to an excellent client experience. If you thrive in a dynamic environment and are eager to make a difference, we’d love to hear from you!
What would your role be?
As a Specialist in 1st Level Front Support, your responsibilities will include:
- Providing first-level support to Relationship Managers, Assistants, and the Front Office team.
- Assisting with tools and technical issues to ensure smooth daily operations.
- Resolving access issues, base data challenges, and workflow-related queries.
- Supporting front-office processes and addressing general banking matters.
- Troubleshooting and resolving first-level support issues promptly and effectively.
- Acting as a key point of contact to ensure operational excellence and enhance the client experience.
What are we looking for?
We are looking for a candidate who brings:
- A background in IT, ideally supported by a degree, combined with at least 5 years of professional experience in wealth management.
- Prior experience in a similar support role, ideally within wealth management or financial services.
- Strong communication and interpersonal skills. Oral and written proficiency in German (at least C2), and English.
- Strong knowledge of Wealth Management front-office processes, technical tools, and banking operations.
- Excellent problem-solving skills and the ability to work independently under pressure.
- Willingness and ability to work onsite full-time, as this role requires close collaboration with the team and direct support for the Front Office.
- A client-focused mindset with strong communication and interpersonal skills.
- A proactive and detail-oriented approach to identifying and resolving issues.
What do we offer?
- Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.
- Friendly, diverse team in an open-office space with dancing walls.
- All the latest technology to help you excel and advance.
- Agile environment in how we think, the way we work and our trust for each other.
- Flat hierarchy with collaboration on all levels.
- Campus feeling and collaborative spirit.
We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.
Why Vontobel?
At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.
Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role.
Do you want to be Vontobel?