The headquarters of Bank Vontobel in Zurich, Switzerland.

Complaint form

Vontobel is dedicated to providing products and services that meet the needs and standards of our customers. Customer satisfaction is our highest demand.

The responsible relationship manager will be your contact person for all questions, concerns or complaints and will take care of your request.

Details on the complaint management of Vontobel can be found in the following description:

Vontobel Complaint Management

If you would like to inform us of your concerns digitally, please use the complaint form.

Swiss Banking Ombudsman

If you are unable to reach an amicable solution with Vontobel, you can refer the case to the Swiss Banking Ombudsman. The Banking Ombudsman is the competent ombudsman for complaints against Vontobel in Switzerland and a neutral information and mediation center.

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
8021 Zurich

Telephone (08.30 – 11.30 a.m.):
+41 43 266 14 14 (Deutsch / English)
+41 21 311 29 83 (Français / Italiano)

Further information on the ombudsman's office and the mediation procedure can be found on the Banking Ombudsman website.